Refund policy

 

If you are not satisfied with your purchase you can send it back in new, unused condition for a refund of the original purchase price less 20% restocking fee within 14 days. 

If you wish to make a return please get in touch at derekthelabel@gmail.com. Returns must be sent back to the address provided, the cost of shipping will be covered by the customer and a tracking number provided. Derek the Label does not cover the cost of shipping for returns. 

Please allow up to 2 weeks for your refund to be processed. The purchase price (less shipping price and 20% restocking fee) will be returned to the original payment method.

Returned items will only be accepted if they are in their original condition. Items will not be accepted if they have been worn, altered, damaged or washed. 

Greeting Cards are not eligible for returns or refunds. 

You will receive email confirmation when you're refund has been processed. 

We are not able to process exchanges and will therefore require a return to take place for the original item and a new order placed for the replacement item.

We accept a maximum of two change of mind returns per customer. Any further returns are not accepted.